Return Policy - NavUpgradeStore
At NavUpgradeStore, we strive to provide you with high-quality GPS map updates and excellent customer service. If you are not satisfied with your purchase, we offer a return policy to ensure your satisfaction. Please review the following guidelines for returning products purchased from NavUpgradeStore.
1. Eligibility for Returns
1.1. Map Update Products: Due to the nature of digital map updates, we generally do not accept returns or offer refunds once the map update has been delivered and downloaded to your navigation device. However, if you encounter any technical issues or have concerns about the accuracy of the map data, please contact our customer support team for assistance.
1.2. Defective or Damaged Products: If you receive a defective or damaged physical product, such as a DVD or memory card, please notify us within 10 days of receipt. We will provide instructions on how to return the product for a replacement or refund, subject to verification of the defect or damage.
2. Return Process
2.1. Contact Customer Support: Before returning any product, please contact our customer support team to initiate the return process. Provide your order details, including the purchase date, order number, and reason for the return.
2.2. Authorization and Instructions: Once your return request is approved, our customer support team will provide you with a return authorization number and instructions on how to proceed with the return. Please follow these instructions carefully to ensure a smooth return process.
2.3. Packaging and Condition: Ensure that the product is securely packaged in its original packaging or equivalent protective materials to prevent damage during transit. The returned product must be in its original condition, including all accessories and documentation.
2.4. Shipping and Costs: You are responsible for the shipping costs associated with returning the product, unless otherwise specified by NavUpgradeStore. We recommend using a reliable shipping method with tracking and insurance to protect against loss or damage during transit.
3. Refunds and Exchanges
3.1. Refunds: Refunds will be issued once the returned product has been received, inspected, and deemed eligible for a refund. The refund will be processed using the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
3.2. Exchanges: If you are eligible for an exchange due to a defective or damaged product, we will replace it with the same item or a comparable alternative, subject to availability. If the desired replacement is not available, a refund may be offered instead.
4. Contact Us
If you have any questions or need assistance regarding our return policy, please contact our customer support team. We are here to help you and ensure your satisfaction with your NavUpgradeStore purchase.
Note: This return policy applies only to products purchased directly from NavUpgradeStore. If you purchased a product from a third-party retailer, please refer to their respective return policy.